You can easily switch to another provider if you want, but you must be careful during the transition.
There are many reasons why you might want to switch carriers. You should research them all.
Toll-free numbers are vital to your business because it allows customers to keep calling you. You must follow certain steps in order to minimize downtime, and not miss out on any possible opportunities during the transfer.
This article will explain the steps involved in each stage, and also what to look out for.
The steps will vary depending upon where you live. Carriers may request a variety of information in the UK to expedite the free number transfer. CallCenterHosting has the expertise to handle all paperwork for customers.
If you reside in the USA, you will need a Responsible Organisation Change Authorisation (ROCA) form that you must complete and submit to your new carrier.
Some carriers will request a letter granting authorization for the transfer to be made. It really depends on where you live and how you comply with local regulations.
The information that you give to your new carrier, regardless of how it is done, must be accurate and match what your existing carrier has. If the information provided does not match or is inconsistent, your request might be denied. This will cause delays and may result in downtime. Customers will not be able to reach your business.